Orbit Money Inc. – Privacy Policy

Introduction:
This Privacy Policy outlines how Orbit Money Inc. (“we,” “our,” “us”), collects, uses, and discloses your personal and business information when visiting our branches, or third parties offering Orbit Money services like agents or representatives or accessing our online platforms. By using our website or accessing our services, you consent to the terms outlined in this Privacy Policy, including the data permissions necessary for processing your information.
Overview of Customer Transactions with a Teller:
When you conduct transactions through a teller acting on your behalf, the teller will process your instructions with the same privacy protections as if you were using our online platform or any of our online services. All data collected, processed, or shared during teller-assisted transactions is subject to this Privacy Policy.
Personal and Business Information We Collect:
Registration and Account Information:
When you register a personal or business profile, we collect:

  • Personal Information: Your full name, residential address, telephone number, email address, specific financial details (such as bank account numbers, transaction history, and payment card information), and identification information (including government-issued photo ID like driver’s license or passport, and potentially your Social Insurance Number (SIN) for verification purposes as legally required).
  • Business Information: For business accounts, we collect your company’s legal name, certificate of incorporation, business registration documents, business address(es), personal information of directors and owners (as listed above), employee details (as needed for service provision), financial statements, and other business-related documents (such as tax filings and organizational charts).

We may also collect additional information as required to provide specific services or as you continue to use our platform.
Transaction and Service Information:
When you use our services for sending or receiving money, making currency conversions, or utilizing any other service, we collect transaction-related details, including:

  • The purpose of the transaction (e.g., sending funds to family, business payment, currency exchange).
  • The source of funds (e.g., bank account, debit card) and the methods used to fund your account.
  • Geolocation information of the sender and receiver, which may be derived from your IP address or, with your permission, your device’s location services. This information is used for fraud prevention and to comply with regulatory requirements. We retain this data for as long as legally required or necessary for fraud monitoring.
  • Details of the transaction, such as the amount, currency, date, and time.

Information About Your Beneficiaries:
When you send money to beneficiaries, we may collect their personal details (name, address, phone number, email address) and, for business beneficiaries, their company details, registration documents, and relevant financial data (such as bank account details).
Other Information We May Collect:
Any information you provide when contacting our customer support team (via phone, email, or chat) or when participating in surveys or promotions may also be collected and retained to improve our services and respond to your inquiries.
How We Retain Your Personal and Business Information:
We retain your personal and business information for as long as necessary to fulfill the purposes for which it was collected, including to meet our legal, regulatory (including anti-money laundering regulations in Canada and other applicable jurisdictions), and legitimate business requirements (such as record-keeping, service improvement, and internal analysis). The specific retention period will depend on the nature of the information and the applicable legal obligations. Even if your account is deactivated or closed, we will continue to retain your data for the period mandated by law.
How We Process and Use Your Personal and Business Information:
We process your information for various purposes related to operating our business and providing our services, including:
Business Operation and Service Provision:

  • Providing you with access to and authenticating your account.
  • Communicating with you regarding your account, our services, updates to our policies, and responding to your inquiries.
  • Facilitating and fulfilling the services you request, including through third-party providers or business partners who assist us in processing transactions.
  • Performing financial checks, verifying your identity and payment methods, and complying with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
  • Ensuring your account details are accurate and up to date.

Our Legitimate Business Interests:

  • Monitoring and analyzing the performance of our website and services to identify areas for improvement and optimization.
  • Protecting against fraud, abuse, and unauthorized access, which may involve using geolocation data, transaction details, and other relevant data patterns to identify suspicious activity.
  • Conducting internal business analysis and reporting.

Compliance with Legal and Regulatory Requirements:

  • Ensuring compliance with all applicable laws, regulations, and legal obligations in Canada and other jurisdictions where we operate, including responding to legal requests and cooperating with regulatory authorities.
  • Enforcing our customer agreements, terms of service, and this Privacy Policy.

How We Share Your Information:
We may share your personal and business information with the following categories of third parties for the purposes outlined below:

  • Service Providers: We share information with third-party service providers who assist us in operating our business, such as payment processors, cloud storage providers, data analytics providers, and customer support services. We ensure these providers are contractually obligated to protect your information.
  • Business Partners: We may share information with business partners who help us facilitate transactions or offer integrated services.
  • Know Your Customer (KYC) and Verification Providers: We share necessary identification and business information with third-party KYC and identity verification services to comply with legal and regulatory requirements.
  • Transaction Execution Partners: To fulfill your transactions, we may share relevant information with financial institutions, payment networks, and other intermediaries involved in the transfer of funds, including when a teller facilitates the transaction on your behalf.
  • Legal and Regulatory Authorities: We will disclose your information if required to do so by law, court order, subpoena, or other legal process, or at the request of law enforcement agencies or regulatory bodies.
  • Fraud Prevention and Risk Management Agencies: We may share information with third parties for the purposes of preventing fraud, detecting illegal activities, and managing our risk.
  • Beneficiaries: If you are sending or receiving funds, we will share necessary information with the other party involved in the transaction to facilitate the transfer (e.g., your name).
  • Acquiring Entities: In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be shared with the acquiring entity as part of the transaction.

We will not share your personal and business information with third parties for their direct marketing purposes without your explicit consent.
Cookie and Tracking Technology Usage:
We use cookies and other tracking technologies (such as pixel tags and web beacons) to enhance your experience on our website(s). These technologies help us:

  • Understand how users navigate and interact with our site (e.g., pages visited, time spent). We may use analytics providers like Google Analytics for this purpose. These cookies typically have varying expiration periods.
  • Assess the effectiveness of our marketing and promotional campaigns.
  • Improve our website’s performance, security, and functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You have the option to manage your cookie preferences through your browser settings. You can typically disable or delete cookies. However, please note that disabling certain cookies may limit some website features and functionalities. For more detailed information about the cookies we use, their purpose, and how to manage your preferences, please refer to our separate Cookie Policy available on our website.
Your Privacy Choices:
You have the right to refuse to provide certain personal and business information. However, please be aware that this may limit or prevent you from accessing and using some or all of our services, as this information is often necessary for regulatory compliance and service provision.
Your Rights Regarding Your Information:
Subject to applicable laws in Toronto, Ontario, Canada, and other relevant jurisdictions, you have the following rights regarding your personal and business information:

  • Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of this information.
  • Right to Correction (Rectification): You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Deletion): In certain circumstances, you have the right to request the deletion of your personal information. However, this right is not absolute and may be subject to legal and regulatory obligations that require us to retain the information.
  • Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain situations.
  • Right to Data Portability: In some cases, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You may have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes or based on our legitimate interests.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us directly through the “Contact Us” page on our website: https://orbitmoney.com/contact/. We may require you to verify your identity before processing your request. We will respond to your request within the timeframes required by applicable law.
How We Protect Your Information:
We maintain a reasonable level of security measures, including physical, technical, and administrative safeguards, designed to protect your personal and business information from unauthorized access, loss, misuse, or alteration. These measures include encryption of sensitive data, secure server infrastructure, access controls, and regular security assessments.
However, you are also responsible for maintaining the confidentiality of your account login details, password(s), and other registration information. We are not responsible for any unauthorized access resulting from your failure to secure your account credentials.
Our Services and Minors:
Our services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor, we will take steps to delete that information as quickly as possible. If you believe we have inadvertently collected such data, please contact us immediately.
Changes to Our Privacy Policy:
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technological advancements. Any revised policy will be effective immediately upon posting on our website. If significant changes are made that materially affect your privacy rights, we will notify you in advance via email or other prominent communication channels. We encourage you to review this Privacy Policy regularly for any updates.
Transferring and Storing Your Information Internationally:
To provide our services effectively, we may transfer and store your personal and business information in countries other than your country of residence, including to our service providers who may be located outside of Canada. We will ensure that such transfers comply with applicable data protection laws, including implementing appropriate safeguards such as relying on adequacy decisions or using standard contractual clauses approved by relevant authorities to protect your information. Our Privacy Policy will be updated to reflect compliance with relevant data protection laws in these jurisdictions.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data privacy practices, please contact us by visiting our “Contact Us” page: https://orbitmoney.com/contact/