Welcome to the Orbit Money Inc. FAQs Hub!

Browse our comprehensive FAQ section or connect with our experienced Call Center team; we're here to guide you every step of the way.

About Orbit Money Inc.

Yes, we are subject to regulatory oversight by FINTRAC and operate in accordance with the legal framework of Ontario, Canada.

Orbit Money Inc. specializes in simplifying cross-border payments, making it easy to send money both locally and internationally. You can visit our branches or chat with our upcoming WhatsApp chatbot to convert between over 40 currencies and send money to more than 140 countries worldwide.

No, Orbit Money is not a bank. We are a currency exchange and money transfer business.

Yes, Orbit Money supports both personal and business transactions, but the services offered may vary for each.

Signing Up and Account Management

You can create an account with Orbit Money by visiting one of our branches, or using our soon-to-be-launched WhatsApp chatbot, which will guide you through the verification and account setup process.

Typically, it takes a few minutes to three business-days to send money, depending on our payout partners or the receiving bank. In some cases, additional information may be required, leading to longer processing times.

Yes, agreeing to our User Agreement is essential for signing up, as it outlines our terms and conditions.

Yes, restrictions apply to certain activities with Orbit Money. See our Acceptable User Policy for details.

We prioritize data security and have a defined process in place to manage any potential data breaches, ensuring prompt action and transparency.

Account Features and Verification

Orbit Money accounts offer features like booking rates, currency exchange, and sending money domestically or internationally by visiting one of our locations or using our new WhatsApp chatbot.

To ensure fairness and security, each customer is limited to one account.

Only you, the account holder, are authorized to contact Orbit Money to represent you.

To open an account, you can either visit one of our branches with a valid ID and phone number or register through our WhatsApp chatbot by answering a few questions, having a valid ID ready (government-issued photo ID preferred), and taking a photo within the app. If further information is needed, a staff member will contact you.

Opening an account requires verification for identification and security purposes. Failure to provide the requested documents will delay your account opening and may require additional steps.

Orbit Money uses trusted third-party service providers to validate your ID for efficiency and enhanced security.

In most cases, verification happens in seconds. If further verification is needed for your security, we'll let you know how long it might take.

We prioritize your data privacy. We take comprehensive measures to protect your information. Learn more in our detailed Privacy Policy.

To ensure accuracy, we might need extra info in some cases. This could lead to brief delays, but we'll minimize them and keep you updated.

Sending and Receiving Money

We offer international money transfer services to a variety of countries. Explore the full list on our website and find your destination.

We offer currency exchange services for many different currencies. Explore the full list on our website and find your desired pair.

Yes, sending money will be possible through our upcoming WhatsApp chatbot, launching! Stay tuned for more details.

Visit any Orbit Money location for fast and secure money transfers to more than 150 supported countries.

To send money through Orbit Money, only the sender needs an account.

To ensure a smooth transfer, please review our sending limits for your recipient's country. Visit our page for details.

Our fees vary based on the transaction's value and the recipient's country. We provide full transparency on fees, including conversion rates and sending fees, before confirming a transaction.

You can top up your account using Interac (instant), bill payment (1 working day), or by visiting our branches with cash.

Security and Data

We take your privacy very seriously. Our platform is designed with multiple layers of security, and we follow strict cybersecurity protocols to safeguard your data.

We understand the importance of your data privacy. We store your financial information, contact details, and transaction history securely on our servers. We only share this data with our trusted service providers who help us process your transactions and comply with regulations. We retain your data for as long as required by law or for providing the services you request.

If you suspect fraud or have been scammed, don't hesitate to contact us immediately! Call us at +1 (604) 773 0510. We understand this is a stressful situation, and we're here to help you every step of the way. Our team will investigate the issue thoroughly and guide you on the next steps, even if fraud isn't confirmed.

We take your data privacy seriously. That's why we never sell your information for marketing purposes. Your information is protected by industry-leading encryption and security protocols, and we only use it to provide the services you expect. Learn more about our commitment to data privacy and what information we collect in our privacy policy.

General Questions

Get transparent, real-time quotes with no hidden fees – visit our website homepage.

Transferring over $10,000 may trigger additional scrutiny and reporting requirements due to anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. Financial institutions, including Orbit Money, are obligated to report certain large transactions to regulatory authorities such as the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) in Canada.

Need Help?

If you have any questions or require any clarification, talk to our team

+1 (778) 855-0603